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Owned and operated by Wally JB LLC, our team is ready to help with any questions about saunas, cold plunges, or recovery systems.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like barrel saunas and cold plunges may ship via freight carrier, and our team will keep you updated with tracking details.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. If your order includes a sauna or cold plunge shipped via freight, we will provide additional delivery coordination instructions so you know exactly when to expect arrival.
What is your return policy?
We offer 30-Day Returns on eligible products. If your sauna, cold plunge, or recovery system does not meet your expectations, please refer to our Return Policy page for complete details on eligibility, condition requirements, and how to initiate a return.
Can I exchange a product for a different model?
We are happy to help coordinate exchanges for items in eligible condition within our return window. Whether you want to swap an infrared sauna for a traditional model or try a different cold plunge size, contact our team and we will walk you through the process.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use light wavelengths to generate warmth at lower ambient temperatures, while traditional saunas heat the air inside the cabin for a more classic experience. Our team can help you compare dimensions, heating methods, and installation requirements to find the right fit for your space and preference.
Do cold plunges require special installation or plumbing?
Most of our cold plunge models are designed for straightforward setup with standard household power. Some models include built-in filtration and chilling systems that minimize plumbing needs. Our support team can review the specific requirements for the model you are considering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Curated Quality
Every sauna, cold plunge, and recovery system is carefully selected and vetted before joining our collection.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
